If any issues come up with processing the refund or replacement we will contact you immediately.Unauthorized Returns Any items returned to Tool Smith Direct without a RA number will incur a non-negotiable 15% restocking fee based on the order amount excluding tax and shipping. Replacements Once returned items are received we will issue a refund within 4 business days.
If an item is damaged, lost or stolen during a return shipment Tool Smith Direct will work with you to ensure the shipping carrier claim is properly opened but all liability falls upon the carrier. Please do not pay for these items until you receive the revised combined invoice.
Pay Pal is the only accepted payment method for our EBay store. Items paid for individually will be shipped individually.
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Return Policy ============= At Tool Smith Direct customer satisfaction is our top priority.
We offer a no-hassle 30 day money back guarantee on every item we sell.