Configure a password for the root user on the fully qualified domain name (replace passwd with an actual password and replace fqdn with the actual fully qualified domain name) SET PASSWORD FOR 'root'@'fqdn' = PASSWORD('passwd'); 5. Change to a temporary directory, I used /usr/local/src as an example cd /usr/local/src 2.
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Change the permissions of the /opt/otrs directory chmod g+x /opt/otrs 6.
Extract the OTRS files downloaded earlier tar zxvf otrs-2.1.4gz 7.
Change directories into the extracted OTRS directory cd otrs-2.1.4 8.
OTRS is a trouble ticket system with many features to manage customer telephone calls and e-mails. Clean out the yum cache to re-capture disk spaced used during the update process yum clean all 1.
The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. This How-To is specifically intended to help install and run OTRS ( Start the My SQL database server service mysqld start 2.